Chatbots evolve to be more efficient, helpful to employees

IBM sees chatbots handling 80% of calls: Chatbots are evolving to be more useful for customers and employees. “You are going to start to progressively see chatbots being able to assist, even on things that are a little bit more complicated,” says Likhit Wagle, IBM’s general manager for global banking and financial markets, in this podcast.

Join our newsletter

Got it. You're on the list!
© Royal Media - 2021