Displaying episodes 1 - 30 of 243 in total
Adopting the digital wallet
The digital wallet market is saturated and has several established players, but this has not stopped new competitors from entering the space. Despite being one of the ...
Credit unions, banks look to no-code solutions
Listen as Creatio Chief Growth Officer Andie Dovgan discusses how no-code solutions help smaller FIs achieve digitalization to compete with larger institutions.
Fraudsters using AI to create synthetic identities
Generative AI has beneficial uses for financial institutions, but fraudsters have taken note, employing the technology to create thousands of fake identities. The emer...
How banks can address disconnects between automation and CX
Bridging the gap between customer experience and digital transformation is critical for financial institutions (FIs) to ensure customers stay engaged. Providing custo...
Financial institutions prep for FedNow July launch
Listen as Finastra’s Al Carpetto discusses the upcoming launch of FedNow and how the financial software provider is preparing its bank and credit union clients for the...
Deposit security through technology
The fall of Silicon Valley Bank has bank clients looking to financial institutions for deposit security, and banks must have the technology to bring peace of mind to c...
Streamlining to avoid friction and other payments pain points
In a world of instant gratification, consumers expect this of payment processes — and technology can help. Bonita Springs, Fla.-based payments company ConnexPay addre...
How FIs can address data management challenges
Proper data management is something all financial institutions strive for, but it is not easily achieved due to data siloes and drift. While the process of organizin...
ChatGPT and the power of AI tech for banks
Listen as Sanat Rao, chief executive and head of software-as-a-service provider Infosys Finacle, discusses the evolution of AI and implications of ChatGPT for the fina...
Citi Treasury and Trade Solutions improves CX, grows revenue 34%
Listen as Naveed Anwar, global head of TTS digital and data at Citi, discusses Citi’s use of data and customer feedback along with new advancements in data analytics v...
The downfall of Silicon Valley Bank
The swift collapse of Silicon Valley Bank has shaken the banking industry during the past two weeks. SVB engaged in risky lending practices and did not have the necess...
How embedded banking can reduce fraud
Adoption of embedded banking by both businesses and customers is on the rise, and it is helping to reduce the risk of payment fraud along the way. For consumers, token...
Building customer trust via embedded finance
Automation has grown at an exponential rate since the start of the COVID-19 pandemic, but the decline of personal interface may leave some bank clients wanting more. E...
Archway Software president, WaFd CTO offers preview of panel at Bank Automation Summit US 2023
Listen as Dustin Hubbard discusses the launch of Archway Software and his plans for next week’s Bank Automation Summit U.S.
ChatGPT at work
AI fintech Fairplay used ChatGPT to work through an internal software engineering problem. Listen as Fairplay’s Chief Executive Kareem Saleh explains the use case and ...
U.S. regulations for open banking, digital wallets
Digital wallet providers are creating customer-centric experiences as more clients desire open banking with control over their finances. Listen as Curve U.S. CEO Aman...
Large banks partner to launch new digital wallet
Bank of America, JPMorgan Chase and Wells Fargo are among seven banks teaming to launch a digital wallet in the second half of the year to rival Apple Pay. As the ...
Using data to drive customer loyalty
Listen as James White, industry principal for banking at fintech Total Expert, discusses today’s macroeconomy, the rising rate environment, and how banks can use consu...
How banks can use ChatGPT to improve financial literacy
Banks are looking to use AI to improve their financial literacy following Microsoft's $10 billion investment in OpenAI and their ChatGPT technology. ChatGPT technology...
Direct deposits and the CFPB’s new open banking rule
The combination of today’s uncertain macroeconomic conditions and the Consumer Financial Protection Bureau’s new open banking rule coming this year has consumers wanti...
How FIs can combat synthetic accounts
Synthetic identity fraud remains a constant challenge for banks, with a growing number of fraudsters attacking demand deposit accounts since the onset of the COVID-19 ...
Digital banking predictions for 2023
Banks are considering where to invest in 2023 to meet client needs, ranging from digital offerings to customer experience. Understanding the priorities of a vast clien...
How a neobank keeps SMBs afloat
Small- and medium-sized businesses (SMBs) must navigate several challenges during their first years in business. Understanding the needs of SMBs is critical, as more...
Preparing for the CFPB’s new open banking rule
The Consumer Financial Protection Bureau (CFPB) plans to propose a new open banking rule in 2023 requiring financial institutions to share consumer data upon consumers...
How treasurers, CFOs can de-risk idle cash through automation
Company treasurers and chief financial officers are worried about access to cash and the risks associated with keeping cash on hand amid drastic changes to the investm...
How banks can use data to optimize client relationships
Banks can onboard and meet the evolving needs of business customers when they integrate and use data analytics to tailor the customer experience. Listen as Dean Jenkin...
How FIs can improve CX through site search personalization
Raleigh, N.C.-based First Citizens Bank is leveraging the services of a fintech to offer search personalization and improve the customer experience. The $108 billion b...
Deploying AI-based chatbots at community FIs
Community banks can contend with their larger counterparts by leveraging artificial intelligence (AI)-powered chatbots to improve both customer experience and internal...
Driving SME business using payment cards
Fintech partnerships allow smaller financial institutions (FIs) to remain competitive in digital banking. Listen as Corserv Chief Executive Jerry Craft discusses how s...
Bank and fintech partnerships drive innovation
Banks and fintechs are realizing in today’s volatile economic environment that they need each other to survive, which is spurring innovative partnerships. Listen as Vi...