Esquire Bank considers client needs when determining where to invest in products and innovation. 

The New York-based bank, which provides small businesses lending and litigation finance, is working on customized lending for its litigation platform that is expected to roll out early next year, Chief Executive Andrew Sagliocca tells Bank Automation News on this episode of “The Buzz” podcast.  

“The best thing we can do in either vertical we serve nationally is to make sure we shut our mouth and listen to what the client not only has to say, but more importantly, let them describe their business, ... their pain points and what their frustrations are,” he says. 

When lending to niche markets, traditional tech providers often don’t have the products necessary out of the box to serve those clients; that’s where significant customization of technology comes into play, he says.  

To offer customized tools to clients, the bank keeps two to three projects in its innovation pipeline with 20 to 30 programmers at a time, he said. 

Listen as Sagliocca discusses Esquire’s approach to serving underserved markets  tapping tech-driven solutions and quality data.