How banks can use ChatGPT to improve financial literacy

Banks are looking to use AI to improve their financial literacy following Microsoft's $10 billion investment in OpenAI and their ChatGPT technology. ChatGPT technology is “a forerunner and a new class of artificial intelligence that's basically composing written dialogues and could lead to endless possibilities for banks,” Joe Robinson, chief executive, and co-founder at customer relationship management platform Hummingbird, tells Bank Automation News in this episode of “The Buzz” podcast. 

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