Citizens Commercial Banking surveyed 260 corporate decision makers and found that 85% are looking to banks to provide real-time payment solutions — ranking it higher than other banking priorities such as lowest-cost financing. 

It’s a seismic shift resulting from the pandemic, Matthew Richardson, head of product solutions at Citizens Commercial Banking, tells Bank Automation News in this episode of “The Buzz” podcast. 

“Post-pandemic, there's even a higher demand to want to digitize and automate processes,” Richardson says. “They’re looking for a bank that is participating in and offering real-time payments. It’s a signal that the bank is serious about enabling digital transformation and is ready for the future of payments.”