Heang Chan, co-founder and CEO of low-code solutions provider Prelim, knows firsthand how manual and cumbersome customer-facing processes can be. It’s one reason he left banking seven years ago to work in fintechs.  

“I spent a considerable amount of time as a banker and realized that there were a lot of, I would say, places where we can improve the customer experience,” Chan tells Bank Automation News. “You would have customers at the bank have a certain level of expectation, even back when I started in early 2000s, and that expectation has increased exponentially as they are users of new technology that are customer-facing, such as Uber, Lyft and even Amazon.” 

Chan wanted to be “on the right side of technology” and shape that future, he says in this episode of “The Buzz” podcast. He also discusses what Prelim does — creating low-code solutions — and what it’s like as a fintech to integrate with core solutions.  

In March, Prelim announced a $1.7 million funding round with EJF Capital, bringing its total amount raised to $3.8 million, according to Crunchbase. Chan explains what the company plans to do with that new money, as well as how it automates the customer journey in commercial banking and lending.  

This interview is part of a new podcast series featuring startups from Bank Automation News’ Emerging Fintech Directory.