This week, Bank Innovation took a look a Verint report that ranked some of the country's biggest banks based on their crisis customer experience during the COVID-19 pandemic. Smaller banks, meanwhile, are pursuing standalone brands despite the fact that bigger banks have stumbled with their own digital offshoots. In startup news, Upgrade plans to move beyond its credit products by launching bank accounts sometime this quarter. The company received a $40 million from Santander InnoVentures this week and hit $1 billion in valuation.