Displaying episodes 61 - 90 of 286 in total
Using data to drive customer loyalty
Listen as James White, industry principal for banking at fintech Total Expert, discusses today’s macroeconomy, the rising rate environment, and how banks can use consu...
How banks can use ChatGPT to improve financial literacy
Banks are looking to use AI to improve their financial literacy following Microsoft's $10 billion investment in OpenAI and their ChatGPT technology. ChatGPT technology...
Direct deposits and the CFPB’s new open banking rule
The combination of today’s uncertain macroeconomic conditions and the Consumer Financial Protection Bureau’s new open banking rule coming this year has consumers wanti...
How FIs can combat synthetic accounts
Synthetic identity fraud remains a constant challenge for banks, with a growing number of fraudsters attacking demand deposit accounts since the onset of the COVID-19 ...
Digital banking predictions for 2023
Banks are considering where to invest in 2023 to meet client needs, ranging from digital offerings to customer experience. Understanding the priorities of a vast clien...
How a neobank keeps SMBs afloat
Small- and medium-sized businesses (SMBs) must navigate several challenges during their first years in business. Understanding the needs of SMBs is critical, as more...
Preparing for the CFPB’s new open banking rule
The Consumer Financial Protection Bureau (CFPB) plans to propose a new open banking rule in 2023 requiring financial institutions to share consumer data upon consumers...
How treasurers, CFOs can de-risk idle cash through automation
Company treasurers and chief financial officers are worried about access to cash and the risks associated with keeping cash on hand amid drastic changes to the investm...
How banks can use data to optimize client relationships
Banks can onboard and meet the evolving needs of business customers when they integrate and use data analytics to tailor the customer experience. Listen as Dean Jenkin...
How FIs can improve CX through site search personalization
Raleigh, N.C.-based First Citizens Bank is leveraging the services of a fintech to offer search personalization and improve the customer experience. The $108 billion b...
Deploying AI-based chatbots at community FIs
Community banks can contend with their larger counterparts by leveraging artificial intelligence (AI)-powered chatbots to improve both customer experience and internal...
Driving SME business using payment cards
Fintech partnerships allow smaller financial institutions (FIs) to remain competitive in digital banking. Listen as Corserv Chief Executive Jerry Craft discusses how s...
Bank and fintech partnerships drive innovation
Banks and fintechs are realizing in today’s volatile economic environment that they need each other to survive, which is spurring innovative partnerships. Listen as Vi...
BaaS partnerships deliver the highest ROI
Banking-as-a-service (BaaS) provider Treasury Prime connects banks and fintechs to improve customer experience and build relationships. Listen as Jeff Nowicki, vice pr...
BankUnited’s Lehmbeck previews discussion points for next week’s Bank Automation Summit
Michael Lehmbeck, chief technology officer at BankUnited, gives Bank Automation News a glimpse into what he will share with attendees of next week’s Bank Automation Su...
How AI improves the commercial loan process
Artificial intelligence (AI)-based software can streamline the commercial loan process and remove inconsistencies in the traditional approach many financial institutio...
How banks can attract millennial, Gen Z customers
Millennials and Gen Z customers are opting for a frictionless banking experience through automation in digital payments, loan approvals and money transfers. Listen as ...
How automation, AI are changing the compliance officer role
The role of the chief compliance officer (CCO) at financial institutions has evolved as technology, automation and access to data present new opportunities and challen...
Banks lean on technology and talent to improve CX
After a financial institution has successfully digitized its loan origination and account opening system, improving the user experience is the next step. Listen as Kri...
How AI-powered automation can streamline financial reporting
Businesses looking for quick credit-decisioning can benefit from financial reporting that gives banks a clear picture of data. Listen as Sid Saxena, chief executive of...
Cogent Bank launches TassatPay’s real time payment solution
The $1 billion Cogent Bank recently integrated blockchain-based, real-time payment platform TassatPay to provide its business-to-business (B2B) clients with 24/7 insta...
RBC’s cybersecurity takes a full-court press approach 3
Cybersecurity measures are a priority at Royal Bank of Canada (RBC), from monitoring and mitigation to solution investment.
The rise of synthetic fraud in BNPL
Socure’s Mike Cook explains why BNPLs are prime targets for cyberattacks Synthetic identities are increasingly used to attack buy now, pay later (BNPL) offerings, ...
Listen: Tech determines customer emotions, intentions by tone of voice
Customer service systems often automate call recording and processing analysis, but you can tell a lot by detecting just the tone of a conversation.
Best practices for banks using intelligent document processing
EdgeVerve leader explains how FIs can automate know-your-customer processes Use cases for intelligent document processing (IDP) include automating the know your cu...
Green Dot sees opportunity in gig economy, SMB
How cloud-based core, microservices further the bank’s BaaS strategy Two trends emerging as opportunities for banking-as-a-service (BaaS) are the growth of the gig...
Why commercial banks struggle to digitize account opening
Daylight Automation co-founder explains the challenges Commercial banks are focusing on a human-centric approach to relationships that may be holding them back whe...
Core providers, not banks, should be ‘ready’ for FedNow
The years of anticipation surrounding the development and adoption of Federal Reserve instant payment service FedNow is a case of much ado about nothing at the bank le...
Microsoft to expand cloud-based financial services offering
Head of financial services talks security and how banks are leveraging the cloud Microsoft plans to expand its Cloud for Financial Services offering beyond the U.S...
Banks should forget crypto payments, identify use cases
As crypto continues to gain traction with banks and financial institutions, experts are cautioning against moving away from its traditional use cases.